Expertini ATS — Frequently Asked Questions
The most common questions about plans, scoring, and how the ATS actually works.
A single page pulling together the questions asked most often across sales calls and support — organised by topic, with links to the full page for anything that deserves more depth than an FAQ answer.
On this page
01Plans and billing
All paid plans — Starter $11.99/mo through Enterprise $599.99/mo — include unlimited job postings and applications — the limits that differ by plan are CMS scores, AI prompts, Resume Score checks, and Hiring Tools count. Annual billing saves roughly 20% on every plan. A 14-day free trial with Basic-tier tool access is available with no card required.
02Scoring and AI
The Candidate Match Score (CMS) is a deterministic formula, not an AI-generated number — Gemini reads a CV and identifies evidence for each competency, then ordinary code computes the score from that evidence, so identical inputs always produce an identical result. See the CMS Solutions page for the full formula.
03CRM features
Candidate Relationship Management (talent pool database, keyword resume search, targeted messaging, surveys) is included on every plan. Customer Relationship Management (Client CRM — managing your own clients as a recruiting agency, with commission tracking and confidential postings) is available from Professional upward.
04Getting started
Sign up, publish your first job (unlimited on every plan), and it mirrors live to the matching country Expertini site within seconds — no separate job-board syndication fee. See the Help Center for a fuller orientation.
05Distribution and reach
Publishing writes your listing directly into the destination country's own job index — the same one powering that country site's search — rather than passing through a third-party syndication partner. The network spans country-specific platforms worldwide with 1.25M+ monthly visitors; remote-open roles additionally surface through remote.expertini.com with a deliberate relevance boost. Local roles can be gated to in-country applicants without losing in-market discoverability — the Hire Locally page covers when that's the right call. None of this carries a per-posting or per-click fee on any plan; the mechanics are walked through on Talent Sourcing.
06Data protection, briefly
Candidate PII is pattern-stripped before any AI reads a CV for scoring; application data deletes automatically after 24 months; organisation data is isolated per-tenant at the data layer; and payment cards live entirely inside Stripe. Candidates hold a right to human review of any decision an automated score influenced. The Privacy Policy and Security Center carry the full detail — this FAQ's job is to tell you those answers exist and where.
Frequently asked questions
Is there a free trial?⌄
Can two recruiters get different CMS scores for the same candidate?⌄
Do job postings cost extra per listing?⌄
What's the difference between Candidate CRM and Client CRM?⌄
What exactly counts against my monthly CMS budget?⌄
Can I cancel or change plans at any time?⌄
Does the ATS auto-reject candidates below some score?⌄
We're a recruiting agency — where should we start reading?⌄
Who do I contact when something's actually broken?⌄
At a glance
- Unlimited jobs & applications on every paid plan
- CMS is deterministic, not an AI-generated guess
- Candidate CRM on every plan, Client CRM from Professional upward
- 14-day free trial, no card required
- Jobs publish live to the country network within seconds
See expertini ats — frequently asked questions on your own hiring.
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