What the Dedicated Account Manager Is
Enterprise's named human: one person who knows your setup, owns your onboarding, and stays your direct line into Expertini.
On Enterprise, your organisation gets a named account manager — one person who learns your hiring setup, runs your guided onboarding, and remains your direct contact afterwards, instead of a rotating support queue.
It exists because Enterprise deployments are genuinely more involved: more seats, more connectors (CRM, ERP, accounting, HRIS), custom domains, and often a migration from another system — the account manager owns getting all of it live and keeping it healthy.
On this page
01What they actually do
Guided onboarding (workspace, team, connectors, migration), a direct email line with priority handling, periodic check-ins on your setup's health, and advocacy — your feature requests and issues carried into the team's planning with a name attached.
02What it isn't
Not an outsourced recruiter, not a mandatory meeting cadence, and not a paywall in front of support — every Enterprise teammate can still write to support directly whenever that's faster.
Platform architecture & operations
A1How this is enforced in the platform
This allowance is not marketing copy over a spreadsheet — it is metered server-side. Counters live on the organisation record, are checked at the same chokepoints that serve the feature, and reset on the billing cycle. The usage page and the in-app Usage & Credits view read the same counters the enforcement uses, so what you see is what the platform is actually counting.
When a limit is reached the behaviour is honest: the action stops with the count that triggered it and the exact plan that lifts it — never a degraded silent mode. Everything written is yours to take: CSV exports and the Data Export app cover the same stores the product itself reads. The exit is as open as the entrance — by design, not concession.
Frequently asked questions
When are we introduced?⌄
Is this included or an add-on?⌄
At a glance
- Named contact, included with Enterprise
- Owns your guided onboarding end-to-end
- Direct line with priority handling
- Carries your requests into product planning
See what the dedicated account manager is on your own hiring.
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